Formal letter-Daniel Gállego

Ramón Turró 458

2/11/2019

Mr.Daniel Gállego

Dear Gadgets.Inc:

I’m writing this email to complain about one of the products that you sell at your webpage. The product I’m talking about is an MP3 Player that I bought last Friday (25th), the problem with the gadget is that the quality of the sound is much worse than the one you promise at your webpage, where you do insure a clear sound without any inteference. But that’s not the only issue I found in the product, there’s a big problem with the battery of the device too, because it can only be reproduced music for half an hour approximately, that’s a very different time of battery than the one you offer at your webpage where it talks about 3 hours of continued music.

I’ve been a regular client of this company and I have always trusted in the quality of your products because since now everything I’ve bought has been of a proper quality, but seeing the quality of the products that you’re selling now I’m not thinking of buying more of your products. I expect to recieve some compensation in order to that problems with the product, otherwise this situation will be solved by the judicial way.

Yours sincerely

Daniel Gállego Lázaro